Support

Questions, problems or ideas? Write to support@gocue.uk. Please include your device model, its iOS or iPadOS version and what you were doing. We usually reply within 2 working days.

Sound packs won’t download

Check that you’re online and not in Airplane Mode, then open Shows › Sound packs and tap Download again. Downloads resume where they stopped. Packs need free space on your device; the Sound packs screen shows how much each one takes.

Getting ready for a show

Open Shows › Before your show for the four steps: download your packs, turn on Airplane Mode and Do Not Disturb, turn off alarms and timers, and start Guided Access last.

Guided Access

Turn it on in Settings › Accessibility › Guided Access. Then, in GoCue, triple-click the top or side button (the Home button on older models) and tap Start. Triple-click again to end it.

Adding your own audio

In GoCue, tap Add file, choose Cue or Hit, then Files. You can pick audio from your device, iCloud Drive or AirDrop.

Moving a show to another device

On the Shows screen, export the show and send the file to the other device, then use Import there.

New device or reinstall

Download GoCue again from the App Store with the same Apple Account; there is nothing to buy again. Sound packs download again inside the app. Shows live only on the device, so export them first.

Requirements

iPhone or iPad with iOS / iPadOS 13 or later.

Imprint

Lorenz Magg
Schumanngasse 68/1-3, 1170 Vienna, Austria
Email: support@gocue.uk
Business: software development and distribution